Manage

Datacraft maximizes the return of your IT investment through: Taking responsibility and ownership for service processes and delivery throughout the lifecycle of equipment in the supported environment Applying our best-practice processes that enhance the quality of Service Delivery and Service Support Driving down operating costs, reducing the number of incidents and faults, to ultimately lower the cost for managing and supporting your environment

The Manage Service function is the phase where we realise enhanced value-added benefits for our clients. Our focus is to maximise return on investment, take ownership and provide accountability and full lifecycle support of our clients’ current IT infrastructure and systems.

The Manage Services break down into two key areas: Service Delivery and Service Support:

Service Delivery focuses on the long-term planning and improvement of your IT environment: Here we will:

• Leverage our substantial known-error database repository in order to minimise the pain caused by faults in your environment.
• Make sure that you have the appropriate IT capacity to serve your internal and external clients at all times.
• Ensure that your IT infrastructure capability always matches up to and even exceeds your business requirements.
• Use our extensive disaster recovery planning skills to help mitigate against the negative impact of downtime on your business.

Service Support focuses on day-to-day operations and support: Here we will:

• Co-ordinate changes to your environment and ensure ongoing stability and security.
• Keep your configuration information up to date and provide recommendations to ensure that your IT infrastructure is being used to its full potential.
• Evaluate, test and roll-out new software releases on your behalf.

We can supply Manage Services as a solution to your technology management challenges, or engage in a project to help you build your own capabilities in-house.