White Papers

CONTACT CENTRES

• Benchmarking_A Marked Evolution (282.89KB, PDF)
• Customer Service with Call Centers (36.12KB, PDF)
• Enhancing The Customer Experience Through Analytics (158.23KB, PDF)
• Looking At Employee Engagement (225.62KB, PDF)
• Managed UCCX New Era for Contact Centres (132.20KB, PDF)
• Taming the Contact Centre Dragon - One Seat at a Time (261.51KB, PDF)
• Under Pressure - How to Stay in the Game (730.54KB, PDF)
• Understanding what to automate, how and when_Opinion Piece (78.01KB, PDF)

CONVERGED COMMUNICATIONS

• 7 Key Considerations for Deploying Integrated Collaborations Successfully (83.37KB, PDF)
• 7 Key Steps for Identity Management in a Unified Communications World (373.06KB, PDF)
• An Evolutionary Journey to an Intelligent Network Architecture (210.41KB, PDF)
• Connect, Communicate & Collaborate with Confidence (114.69KB, PDF)
• Dealer Desk of the Future (959.36KB, PDF)
• Deploying VoIP (159.74KB, PDF)
• How can banks and financial institutions address demand for increased competitiveness, productivity and scalability on trading floor (1.84MB, PDF)
• Secure IP Telephony (458.75KB, PDF)
• Secure Unified Communications (159.74KB, PDF)
• Seven Key Considerations For Deploying IP Telephony Successfully (392.11KB, PDF)
• The Multi-sourced City Fact or Fiction (134.40KB, PDF)

DATA CENTRE SOLUTIONS

• Opinion Piece - Mitigating the painpoints of virtual service operations (1.04MB, PDF)
• Opinion Piece - Security Paramount in Virtualised Environments (1.92MB, PDF)
• Opinion Piece - Virtualisation for Storage Environments (2.72MB, PDF)
• Opinion Piece - Virtualisation makes sense for SMBs (1.41MB, PDF)
• Opinion Piece - Virtualisation Touches Everything (1.11MB, PDF)
• Seven Considerations for Green Data Centres (33.47KB, PDF)
• Virtualisation for Storage Environments (2.72MB, PDF)
• White Paper - Data Centre Virtualisation Touches Everything (174.11KB, PDF)
• White Paper - How to measure ROI of Virtualisation (68.04KB, PDF)

ENVIRONMENTAL SUSTAINABILITY

• Carbon-Friendly Infrastructure (1.30MB, PDF)

MICROSOFT SOLUTIONS

• A Unified Mailbox that Works (171.54KB, PDF)
• Connected Services Framework (112.86KB, PDF)
• Dynamic Desk Deployment (215.45KB, PDF)
• Eight simple steps to effective software asset management (651.48KB, PDF)
• From Server to Service Demystifying Messaging in the Cloud (187.39KB, PDF)
• Managing the Rise of Instant Messaging in the Workplace (23.91KB, PDF)
• Notes to Exchange A Best Practice Guide (303.21KB, PDF)
• Ride The Unified Wave (191.09KB, PDF)
• Save with On-Premise Conferencing (184.32KB, PDF)
• Seven Considerations for Deploying Unified Communications (287.38KB, PDF)
• Seven Steps To Reducing Desktop Power Consumption (282.61KB, PDF)
• Seven Steps to Successful Desktop Deployment (289.06KB, PDF)
• Six Steps to a Successful Microsoft Exchange Server 2010 Deployment (213.47KB, PDF)
• The Role of Presence in the Contact Centre (3.48MB, PDF)
• Understanding The Software Licensing Implications Around Virtualisation (4.40MB, PDF)

NETWORK INTEGRATION

• Does Wireless Mesh with Your Organisation (319.92KB, PDF)
• Freedom of the Road: Network Optimisation and Drive to Maximise The Network (part 4 of 4) (586.65KB, PDF)
• Lay Byes and Fast Lanes: How Network Optimisation Can Fast Track Performance in All the Right Ways (part 3 of 4) (573.33KB, PDF)
• Managing the Complexities of Compliance (242.36KB, PDF)
• Network Optimisation: Taking the Road Trip to Network Nirvana (part 2 of 4) (533.70KB, PDF)
• Opinion Piece_Don’t let your organisation be held to ransom by its network (65.87KB, PDF)
• Stop signs and yields: Why your network needs a helping hand (part 1 of 4) (990.62KB, PDF)
• The Straw that broke the Network Back (286.32KB, PDF)
• Virtualisation ready networks_opinion piece (244.27KB, PDF)

PERFORMANCE OPTIMISATION

• Cloud Computing_The Journey Begins (233.15KB, PDF)
• IT governance and outsourcing - what are the implications for service providers? (682.50KB, PDF)
• Meeting the challenges of supplier relationship in a multisourced environment (665.71KB, PDF)
• Multisourcing - A blueprint for successful IT sourcing (1.51MB, PDF)
• Painpoints of Organisations Towards a Multisourcing Model (452.04KB, PDF)
• The Impact of Multivendor Procurement Strategies - on the Infrastructure ‘Piece’ of Outsourcing (681.22KB, PDF)
• The New 802.11n Wireless Standard: Bringing Mobility to Your Business (796.27KB, PDF)
• With maturity comes process - therefore Data Loss Prevention (155.04KB, PDF)

SECURITY

• Be Proactive - Dealing with Today Information Security Trends (812.60KB, PDF)
• Be Proactive Secure Mobility in the Workplace (426.29KB, PDF)
• DLP = An Unbreakable Chain of Security Links (163.17KB, PDF)
• Dont take Security off your priority list (177.52KB, PDF)
• Pro-active Data Loss Preventation (189.38KB, PDF)
• Securing the Contact Centre in Asia-Pacific (1.16MB, PDF)
• Take a business decision to constantly refine security_opinion piece (190.51KB, PDF)
• Who Wins-DLP or Determined Hacker or Careless Employee (177.41KB, PDF)

SERVICES

• Datacraft Services Philosophy (763.40KB, PDF)
• The Multi-sourced City_Fact or Fiction (134.40KB, PDF)